ADEKUNLE SEYI TEMITAYO

Customer Service & Operations Specialist

Igbogbo, Ikorodu, Lagos State, NG.

About

A highly adaptable and results-oriented professional with a proven ability to deliver exceptional customer service, streamline administrative processes, and drive educational engagement. Adept at leveraging strong communication and problem-solving skills to build positive relationships, resolve issues efficiently, and contribute to organizational growth and client satisfaction across diverse sectors including banking, human resources, and education.

Work

Gugio Montessori Academy

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Class Teacher

Lagos, Lagos State, Nigeria

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Summary

Led engaging classroom instruction and student development, designing curriculum-aligned lesson plans and evaluating progress to foster academic growth.

Highlights

Designed and delivered engaging lesson plans for diverse student groups, achieving 90%+ student participation and comprehension rates.

Assessed student progress through continuous evaluation, providing targeted feedback that improved individual academic performance by an average of 20%.

Developed and implemented activity-based learning strategies, fostering a dynamic classroom environment and promoting critical thinking skills.

Collaborated with peers to align lesson plans with curriculum requirements, ensuring comprehensive coverage and consistent educational standards.

University Of Delta (UNIDEL)

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Human Resources Assistant

Agbor, Delta State, Nigeria

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Summary

Provided comprehensive administrative and operational support to the Human Resources department, enhancing HR processes and maintaining accurate employee records.

Highlights

Managed and maintained confidential HR records for over 100 employees, ensuring data integrity and compliance with privacy standards.

Streamlined interview scheduling and new hire onboarding processes, improving efficiency by 15% and enhancing the candidate experience.

Provided critical administrative support for recruitment, facilitating the hiring of qualified candidates and ensuring smooth departmental operations.

Accurately performed data entry and updated HR systems, contributing to precise record-keeping and reliable HR reporting.

Access Bank PLC.

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Transaction Officer (Contract Staff)

Lagos, Lagos State, Nigeria

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Summary

Successfully managed daily banking transactions and provided comprehensive customer support, ensuring efficient service delivery and accurate financial operations.

Highlights

Managed an average of 50+ daily customer transactions, including deposits and withdrawals, ensuring accuracy and efficiency in a fast-paced banking environment.

Provided personalized support to diverse customer needs, enhancing service delivery and contributing to positive client experiences.

Maintained daily account balances with 100% accuracy, safeguarding financial integrity and minimizing discrepancies.

Resolved customer inquiries and issues promptly, improving service quality and fostering strong client relationships.

Education

Federal University Oye Ekiti

Ekiti, Ekiti State, Nigeria
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B.A(Ed) English Language & Education

Languages

Yoruba

Native

English

Native

Certificates

Human Resources Management (SHRM)

N/A

Skills

Communication

Verbal Communication, Written Communication, Active Listening, Interpersonal Skills.

Computer Proficiency

Microsoft Office Suite, Data Entry, HR Systems, Record Management.

Customer Service

Client Relations, Issue Resolution, Service Delivery, Client Support.

Problem Solving

Critical Thinking, Conflict Resolution, Strategic Analysis.

Organizational Skills

Time Management, Record Keeping, Process Improvement, Administrative Support.

Recruitment Support

Interview Scheduling, Onboarding, New Hire Paperwork.

Education & Instruction

Lesson Planning, Curriculum Development, Student Assessment, Classroom Management, Instructional Delivery.

Financial Operations

Transaction Processing, Account Reconciliation, Cash Handling, Financial Accuracy.

References

Available on request

References available upon request.