ADEKUNLE SEYI TEMITAYO
Customer Service & Operations Specialist
Igbogbo, Ikorodu, Lagos State, NG.About
A highly adaptable and results-oriented professional with a proven ability to deliver exceptional customer service, streamline administrative processes, and drive educational engagement. Adept at leveraging strong communication and problem-solving skills to build positive relationships, resolve issues efficiently, and contribute to organizational growth and client satisfaction across diverse sectors including banking, human resources, and education.
Work
Gugio Montessori Academy
|Class Teacher
Lagos, Lagos State, Nigeria
→
Summary
Led engaging classroom instruction and student development, designing curriculum-aligned lesson plans and evaluating progress to foster academic growth.
Highlights
Designed and delivered engaging lesson plans for diverse student groups, achieving 90%+ student participation and comprehension rates.
Assessed student progress through continuous evaluation, providing targeted feedback that improved individual academic performance by an average of 20%.
Developed and implemented activity-based learning strategies, fostering a dynamic classroom environment and promoting critical thinking skills.
Collaborated with peers to align lesson plans with curriculum requirements, ensuring comprehensive coverage and consistent educational standards.
University Of Delta (UNIDEL)
|Human Resources Assistant
Agbor, Delta State, Nigeria
→
Summary
Provided comprehensive administrative and operational support to the Human Resources department, enhancing HR processes and maintaining accurate employee records.
Highlights
Managed and maintained confidential HR records for over 100 employees, ensuring data integrity and compliance with privacy standards.
Streamlined interview scheduling and new hire onboarding processes, improving efficiency by 15% and enhancing the candidate experience.
Provided critical administrative support for recruitment, facilitating the hiring of qualified candidates and ensuring smooth departmental operations.
Accurately performed data entry and updated HR systems, contributing to precise record-keeping and reliable HR reporting.
Access Bank PLC.
|Transaction Officer (Contract Staff)
Lagos, Lagos State, Nigeria
→
Summary
Successfully managed daily banking transactions and provided comprehensive customer support, ensuring efficient service delivery and accurate financial operations.
Highlights
Managed an average of 50+ daily customer transactions, including deposits and withdrawals, ensuring accuracy and efficiency in a fast-paced banking environment.
Provided personalized support to diverse customer needs, enhancing service delivery and contributing to positive client experiences.
Maintained daily account balances with 100% accuracy, safeguarding financial integrity and minimizing discrepancies.
Resolved customer inquiries and issues promptly, improving service quality and fostering strong client relationships.
Education
Federal University Oye Ekiti
→
B.A(Ed)
English Language & Education
Languages
Yoruba
Native
English
Native
Certificates
Human Resources Management (SHRM)
Issued By
N/A
Skills
Communication
Verbal Communication, Written Communication, Active Listening, Interpersonal Skills.
Computer Proficiency
Microsoft Office Suite, Data Entry, HR Systems, Record Management.
Customer Service
Client Relations, Issue Resolution, Service Delivery, Client Support.
Problem Solving
Critical Thinking, Conflict Resolution, Strategic Analysis.
Organizational Skills
Time Management, Record Keeping, Process Improvement, Administrative Support.
Recruitment Support
Interview Scheduling, Onboarding, New Hire Paperwork.
Education & Instruction
Lesson Planning, Curriculum Development, Student Assessment, Classroom Management, Instructional Delivery.
Financial Operations
Transaction Processing, Account Reconciliation, Cash Handling, Financial Accuracy.
References
Available on request
References available upon request.